Returns & Refunds
Returns (FOR ONLINE PURCHASE ONLY)
If we made a mistake with your order, or if there is an issue, then please email us through the contact page on the site. We will request photo evidence for our records, and provide a return label (domestic only) if an exchange needs to be made. We must be notified of any defects within 30 days of delivery. Any claims beyond the 30 days will be considered wear and tear, and cannot be replaced.
- We do NOT offer refunds; returns are exchanged through store credit.
- Our policy lasts 14 days after delivery. If 14 days have gone by from the day your package was delivered, unfortunately, we can't offer you an exchange.
- If the return/exchange does not pass inspection, it will be mailed back to you.
- Please return the item in the condition it was packaged and sent. If there is excessive wrinkling, the return is subject to denial.
- Original tags must be attached.
- Items covered in animal/human hair will NOT be accepted.
- Items that smell like smoke, cologne, or deodorant cannot be accepted.
- It may take up to 7 business days for returns to be processed (even longer after a launch).
If you are approved, then your return will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. If your return is denied, then it will be sent back to you.
Please email us at Oran@oranapparel.com for return instructions.
Exchanges
If you need to exchange for any reason, please return your item per our return policy above and include exchange instructions/order number with the return. We do not offer exchanges on out of stock items, if the item is out of stock, then we will refund you (via STORE CREDIT ONLY) the item returned. If your item is damaged, please contact our support for assistance.
- We do not accept returns for Sale/Clearance items.
- We do not cover shipping costs for returns/exchanges at this time.
- If you return an item, shipping cost is NOT refunded.
- We do not accept returns or exchanges after 14 days
If we made a mistake with your order, or if there is an issue, then please email us through the contact page on the site. We will request photo evidence for our records, and provide a return label (domestic only) if an exchange needs to be made. We must be notified of any defects within 30 days of delivery. Any claims beyond the 30 days will be considered wear and tear, and cannot be replaced.